WELCOME  FROM   NORTH COAST WEB



639-5293  Painesville    206-2932  Austinburg

Office Location:
1895 Blase Nemeth Road
Painesville, OH

Office hours:
Monday - Friday    9 a.m. - 5 p.m.
Saturday             Closed
Sunday                closed

Technical Support Hours:
Monday - Friday  9 a.m. - 5 p.m. Saturday & Sunday Closed.
639-5293  Painesville
206-2932  Austinburg

We would like to make your experience with North Coast Web and the Internet a pleasant one.  The following information will help achieve this goal.

PLEASE PRINT THIS LETTER FOR FUTURE REFERENCE.

IMPORTANT NOTE: One of the first and most important things you should do is print the instructions on how to setup your computer to connect to North Coast Web.

There may be a time when it's necessary to setup your computer again in order to connect to NCWeb.  This situation can be the result of computer crashes, the addition and/or upgrades of hardware and software, etc.
The instructions for setup should be printed and kept on hand for future reference.
They can be found on our website in the "Help" section.

The web address is:  http://www.ncweb.net/help.html
Scroll down the page until you see the title:

"Setup your computer to connect to North Coast Web"

In this section you will find the instructions for setup for the different operating systems like Windows 95, Windows XP, MAC OS8, etc.  Click on the instructions that match your system. Please, PRINT THESE INSTRUCTIONS FOR FUTURE REFERENCE.

TECHNICAL SUPPORT

If you are having a problem, the “Rule of Thumb” is:  COLD BOOT

This is the first thing you want to do, it may correct the problem immediately. (a cold boot is shutting down or exiting windows, when the screen says it is safe to turn off your computer, turn off the power to your unit, wait a few seconds, and turn the power on again)

If the cold boot doesn’t work, use the following guidelines before calling tech support for help.  These guidelines will assist the support staff in giving you efficient service.

1. YOUR USERNAME:  Be ready to give tech support your username, this is how we identify who you are. You chose your username when you signed up for internet access and it's also the beginning part of your email address.  (this is also your "login name" when you put a capital P in front and log into the NCWeb)

2. HAVE YOUR COMPUTER TURNED ON and your desktop visible and/or the software open that you are having a problem with. (desktop is the main screen with all of the icon's on it)  YES, YOU CAN have your computer on and call us at the same time.  Unless you have two phone lines, there is no need to connect to the internet before calling.

3. WHAT SYSTEM ARE YOU USING:  Windows 98, Windows XP, MAC, etc.

4. SOFTWARE:  What software you are using i.e.  Outlook Express or Internet Mail for email.  Internet Explorer or Netscape for browsing the Internet.

5. ERROR MESSAGE:  Make note of any error messages you are getting and what you were doing when you got them.  (It is not necessary to note the numbers on the error message.)

6. WHO SHOULD I CONTACT:  Contact NCWeb if the problem has to do with connecting to NCWeb, browsing the Internet, email, and other problems relating to internet access with North Coast Web.

If you are using software programs that were purchased or downloaded from the Internet, you may need to contact the company whose software you are using.  (We can help you input the basic settings needed to get most programs to work with NCWeb connection to the Internet).

Should you choose to use E-mail for technical support, the same guidelines apply.
Technical Support E-mail Address:  techsupport@ncweb.com
 

I'M CONNECTED, WHAT DO I DO NOW?
  If you are new to the Internet and need help, we have included web addresses at the close of this letter that may be of help. You can also find helpful books at your local library or your local bookstore.

You may find it beneficial to use North Coast Web's site as your starting point when browsing the World Wide Web.      http://www.ncweb.net
Look for "North Coast Links" and click on the arrow next to the selection box.

* NCWeb's Help Page
  Setup instructions & settings for internet connection and email
  Modem & Virus information and links
  Personal Web Page information
  FAQ section
* System Status Page - gives you the current status of our servers.
* Search Links - A variety of search engines that can be used to search the web by subject matter, including Google, Snap.Com, Alta Vista, and several others.
* North Coast Classifieds - Local classified ads.
* Radar Weather Map
* Local Web Page Links - Personal, Business, Organization, and Entertainment
* USA Today
* ESPN Sportsline
 

PAYMENTS
Payments can be made by  credit/debit card, cash, check, or money order.

1.  CREDIT/DEBIT CARD - We accept Visa, Mastercard, Discover, or American Express
    a)  Automatic Deductions (every 3 months, 6 months, etc.)
    b)  Email the payment information
    c)  Pay by Phone -   9am - 9pm Monday through Friday or 9am - 5pm Saturday

2.  MAIL PAYMENT - Use the following address and include your username on the check or money order:
     North Coast Web   1895 Blase Nemeth Rd.  Painesville, OH  44077

3.  IN PERSON - All payments can be made in person during office hours.

NOTE:  For Those Customers Who pay by Cash, Check, or Money Order.
You must pick up your email at your NCWeb email address in order to use these methods of payment.  An invoice reminder is sent to your NCWeb email address approximately 10 days prior to your due date.  Print the reminder to include with your payment or put your username on your check to ensure the payment is posted to the correct account.

EMAIL
Your account with North Coast Web includes two email addresses.
The first is the username (login name) you picked when you first signed up for internet access.
The second email address can be set up after you are online and your account is paid current.  Call the office/techsupport or email websales@ncweb.com and give us the name and password desired for the second email address.
This second email does not work as a dial-up, you must still login using your primary account name. (username)

PERSONAL WEB PAGE
As a courtesy to our customers we provide 2mg of web space for personal use.  Create your web page, email websales@ncweb.com and tell them you are ready with your page.  You will receive an email with the path for ftp to upload your page.

Lastly, a reminder that North Coast Web does not provide "Un-Limited" Internet Access.  Our service provides our dial-up users with up to 240 hours of Internet Access per month, which is an average of 8 hours per day.
Also, if you have more than one computer that you are using to connect to North Coast Web, we must make it clear that you are not permitted to have dual logins to the system.  This means you can not be connected to North Coast Web with more than 1 computer at a time.  If our server detects multiple logins, all connections will be dropped for a period of 20 minutes.

Good Luck on your new experience.

North Coast Web
http://www.ncweb.net
 

The following web addresses may be of interest to you:

North Coast  Links
http://www.ncweb.net/world.html

Learn the Internet for Beginners
http://www.microsoft.com/insider/guide/intro.asp
http://www.stimulus.com/education/internet101.html

Help for PC Users
http://support.microsoft.com (Click on Product Support Center)
 

Help for Mac Users
http://www.macfixit.com
http://www.lowendmac.com/trouble/index.shtml

Search for Friends, Family....
http://www.whowhere.lycos.com
http://altavista.switchboard.com

State Interests
http://www.ohio.gov
http://www.ohiobiz.com/index.html
http://www.ohiotourism.com

US Postal Service
http://www.usps.com